Frequently Asked Questions (FAQ)

Welcome to the Sky Gadgets Help Center!
Find answers to the most common questions about shopping with us, online orders, delivery, returns, and more.

1. How can I place an order online at Sky Gadgets?

Placing an order is simple:

• Browse through our categories or search for your product.

• Add your chosen items to the cart.

• Proceed to checkout, fill in your details, and choose your preferred payment and delivery option.

• Confirm your order — you’ll receive a confirmation email shortly after.

2. What payment methods do you accept?

We accept multiple payment options for your convenience:

• Cash on Delivery (COD) in Muscat

• Debit/Credit Cards (Visa, MasterCard)

• Bank Transfers

• Online Payment Gateways (coming soon)

3. How long will it take to receive my order?

Delivery timelines:

• Muscat city orders: Within 1–4 working days.

• Other cities in Oman: Within 2–6 working days.

• We always aim to deliver as quickly as possible. You will be updated with tracking details once your order is dispatched.

4. Do you offer same-day delivery?

Currently, same-day delivery is available for selected areas in Muscat.
Orders must be placed before 12 PM to qualify. Please contact our customer service team for urgent requests.

5. How much is the delivery charge?

• Muscat: Depend on Location 

• Other Oman cities: Delivery charges will be calculated at checkout based on your location.

6. Can I return or exchange a product?

Yes! We offer an easy return and exchange policy:

• You can Return or Exchange items with in 14 Days ploicy provided by Oman Consumer Protection. 

• Items must be unused, in original packaging, and with proof of purchase.

• Please note: Certain products like opened headphones, software, or customized items may not be eligible for return.

7. How do I request a return?

Simply contact our customer service:

• • Phone/WhatsApp: 79997861

  • Email: skygadgets.om@gmail.com

   Our team will guide you through the quick return or exchange process.

8. What if I receive a damaged or wrong product?

We sincerely apologize if this happens.
Please report any issues within 48 hours of receiving the item by contacting our support team.
We will arrange for a free replacement or refund.

9. Is there a warranty on the products?

Yes, many of our products come with a manufacturer’s warranty:

• Warranty details will be mentioned in the product description.

• You can also ask our team for additional warranty extension options (if available).

10. How can I contact Sky Gadgets customer service?

We’re here to help!
You can reach us through:

• Phone/WhatsApp: 79997861

• Email: skygadgets.om@gmail.com

• Visit any of our branches across Muscat.
  (See our Branches page for addresses.)

Still have questions?

If your query isn’t listed here, please feel free to contact us directly.
At Sky Gadgets, your satisfaction is our priority!